RELATIONSHIP BETWEEN PERFORMANCE EXPECTANCY AND BEHAVIORAL INTENTION: A SYSTEMATIC LITERATURE REVIEW
Keywords:
performance expectancy, behavioral intention, financial technology, systematic literature review
Abstract
The aim of this article is to analyze and comparing preview studies of relationship between performance expectancy and behavioral intention.
References
Abrahão, Ricardo & Moriguchi, Stella & Andrade, Darly. (2016). Intention of adoption of mobile payment: An analysis in the light of the Unified Theory of Acceptance and Use of Technology (UTAUT). RAI Revista de Administração e Inovação. 13. 10.1016/j.rai.2016.06.003.
Alalwan, Ali Abdallah & Dwivedi, Yogesh K. & Rana, Nripendra P. & Algharabat, Raed, 2018. "Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 125-138.
Alkhowaiter, Wassan. (2022). Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity. Journal of Innovation & Knowledge. 7. 100240. 10.1016/j.jik.2022.100240.
Baptista, Goncalo & Oliveira, Tiago. (2015). Understanding mobile banking: The unified theory of acceptance and use of technology combined with cultural moderators. Computers in Human Behavior. 50. 10.1016/j.chb.2015.04.024.
Bhatiasevi, Veera. (2015). An extended UTAUT model to explain the adoption of mobile banking. Information Development. 32. 10.1177/0266666915570764.
Chao, Cheng-Min. (2019). Factors Determining the Behavioral Intention to Use Mobile Learning: An Application and Extension of the UTAUT Model. Frontiers in Psychology. 10. 10.3389/fpsyg.2019.01652.
Chu, T.-H., Chao, C.-M., Liu, H.-H., & Chen, D.-F. (2022). Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators. SAGE Open, 12(4). https://doi.org/10.1177/21582440221142209
Escobar-Rodríguez, T. & Carvajal-Trujillo, Elena. (2014). Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model. Tourism Management. 43. 70–88. 10.1016/j.tourman.2014.01.017.
Farzin, Milad & Sadeghi, Marzieh & Kharkeshi, Fatemeh & Ruholahpur, Hedyeh & Fattahi, Majid. (2021). Extending UTAUT2 in M-banking adoption and actual use behavior: Does WOM communication matter?. Asian Journal of Economics and Banking. ahead-of-print. 10.1108/AJEB-10-2020-0085.
Gansser, O.A., & Reich, C.S. (2021). A new acceptance model for artificial intelligence with extensions to UTAUT2: An empirical study in three segments of application. Technology in Society, 65, 101535.
Ghalandari, K. (2012). The Effect of Performance Expectancy, Effort Expectancy, Social Influence and Facilitating Conditions on Acceptance of E-Banking Services in Iran: the Moderating Role of Age and Gender.
K. Bajunaied, N. Hussin and S. Kamarudin. (2023). Behavioral intention to adopt FinTech services: An extension of unified theory of acceptance and use of technology. Journal of Open Innovation: Technology, Market,and Complexity.
Khan, T., Nag, A. K., Joshi , B., Acharya, R., & Thomas , S. (2021). Influencing Factors of Behavior Intention and Actual Use of Technology: An Application of UTAUT Model on Science Undergraduates. Journal of Higher Education Theory and Practice, 21(13). https://doi.org/10.33423/jhetp.v21i13.4792
Martins, Carolina & Oliveira, Tiago & Popovič, Aleš. (2014). Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application. International Journal of Information Management. 34. 1-13. 10.1016/j.ijinfomgt.2013.06.002.
Merhi, Mohamed & Hone, Kate & Tarhini, Ali. (2019). A cross-cultural study of the intention to use mobile banking between Lebanese and British consumers: Extending UTAUT2 with security, privacy and trust. Technology in Society. 10.1016/j.techsoc.2019.101151.
Morosan, Cristian & Defranco, Agnes. (2016). It's about time: Revisiting UTAUT2 to examine consumers’ intentions to use NFC mobile payments in hotels. International Journal of Hospitality Management. 53. 17-29. 10.1016/j.ijhm.2015.11.003.
Nikolopoulou, Kleopatra & Gialamas, Vasilis & Lavidas, Konstantinos. (2021). Habit, Hedonic Motivation, Performance Expectancy and Technological Pedagogical Knowledge affect teachers’ intention to use mobile internet. Computers and Education Open. 2. 100041. 10.1016/j.caeo.2021.100041.
Palau-Saumell R, Forgas-Coll S, Sánchez-García J, Robres E. User Acceptance of Mobile Apps for Restaurants: An Expanded and Extended UTAUT-2. Sustainability. 2019; 11(4):1210. https://doi.org/10.3390/su11041210
Pratama, A., Putri, R., & Salamsjah, S. (2024). ANTECEDENTS OF CONTINUANCE INTENTION IN USERS OF THE SHOPEE ONLINE SHOPPING APPLICATION IN SAMARINDA. Jurnal Manajemen, 12(2), 214-219. https://doi.org/10.36546/jm.v12i2.1211
Wut, Edmund & Ng, Peggy & Leung, Wilson & Lee, Daisy. (2021). Do gamified elements affect young people’s use behaviour on consumption-related mobile applications?. Young Consumers. ahead-of-print. 10.1108/YC-10-2020-1218.
Alalwan, Ali Abdallah & Dwivedi, Yogesh K. & Rana, Nripendra P. & Algharabat, Raed, 2018. "Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 125-138.
Alkhowaiter, Wassan. (2022). Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity. Journal of Innovation & Knowledge. 7. 100240. 10.1016/j.jik.2022.100240.
Baptista, Goncalo & Oliveira, Tiago. (2015). Understanding mobile banking: The unified theory of acceptance and use of technology combined with cultural moderators. Computers in Human Behavior. 50. 10.1016/j.chb.2015.04.024.
Bhatiasevi, Veera. (2015). An extended UTAUT model to explain the adoption of mobile banking. Information Development. 32. 10.1177/0266666915570764.
Chao, Cheng-Min. (2019). Factors Determining the Behavioral Intention to Use Mobile Learning: An Application and Extension of the UTAUT Model. Frontiers in Psychology. 10. 10.3389/fpsyg.2019.01652.
Chu, T.-H., Chao, C.-M., Liu, H.-H., & Chen, D.-F. (2022). Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators. SAGE Open, 12(4). https://doi.org/10.1177/21582440221142209
Escobar-Rodríguez, T. & Carvajal-Trujillo, Elena. (2014). Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model. Tourism Management. 43. 70–88. 10.1016/j.tourman.2014.01.017.
Farzin, Milad & Sadeghi, Marzieh & Kharkeshi, Fatemeh & Ruholahpur, Hedyeh & Fattahi, Majid. (2021). Extending UTAUT2 in M-banking adoption and actual use behavior: Does WOM communication matter?. Asian Journal of Economics and Banking. ahead-of-print. 10.1108/AJEB-10-2020-0085.
Gansser, O.A., & Reich, C.S. (2021). A new acceptance model for artificial intelligence with extensions to UTAUT2: An empirical study in three segments of application. Technology in Society, 65, 101535.
Ghalandari, K. (2012). The Effect of Performance Expectancy, Effort Expectancy, Social Influence and Facilitating Conditions on Acceptance of E-Banking Services in Iran: the Moderating Role of Age and Gender.
K. Bajunaied, N. Hussin and S. Kamarudin. (2023). Behavioral intention to adopt FinTech services: An extension of unified theory of acceptance and use of technology. Journal of Open Innovation: Technology, Market,and Complexity.
Khan, T., Nag, A. K., Joshi , B., Acharya, R., & Thomas , S. (2021). Influencing Factors of Behavior Intention and Actual Use of Technology: An Application of UTAUT Model on Science Undergraduates. Journal of Higher Education Theory and Practice, 21(13). https://doi.org/10.33423/jhetp.v21i13.4792
Martins, Carolina & Oliveira, Tiago & Popovič, Aleš. (2014). Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application. International Journal of Information Management. 34. 1-13. 10.1016/j.ijinfomgt.2013.06.002.
Merhi, Mohamed & Hone, Kate & Tarhini, Ali. (2019). A cross-cultural study of the intention to use mobile banking between Lebanese and British consumers: Extending UTAUT2 with security, privacy and trust. Technology in Society. 10.1016/j.techsoc.2019.101151.
Morosan, Cristian & Defranco, Agnes. (2016). It's about time: Revisiting UTAUT2 to examine consumers’ intentions to use NFC mobile payments in hotels. International Journal of Hospitality Management. 53. 17-29. 10.1016/j.ijhm.2015.11.003.
Nikolopoulou, Kleopatra & Gialamas, Vasilis & Lavidas, Konstantinos. (2021). Habit, Hedonic Motivation, Performance Expectancy and Technological Pedagogical Knowledge affect teachers’ intention to use mobile internet. Computers and Education Open. 2. 100041. 10.1016/j.caeo.2021.100041.
Palau-Saumell R, Forgas-Coll S, Sánchez-García J, Robres E. User Acceptance of Mobile Apps for Restaurants: An Expanded and Extended UTAUT-2. Sustainability. 2019; 11(4):1210. https://doi.org/10.3390/su11041210
Pratama, A., Putri, R., & Salamsjah, S. (2024). ANTECEDENTS OF CONTINUANCE INTENTION IN USERS OF THE SHOPEE ONLINE SHOPPING APPLICATION IN SAMARINDA. Jurnal Manajemen, 12(2), 214-219. https://doi.org/10.36546/jm.v12i2.1211
Wut, Edmund & Ng, Peggy & Leung, Wilson & Lee, Daisy. (2021). Do gamified elements affect young people’s use behaviour on consumption-related mobile applications?. Young Consumers. ahead-of-print. 10.1108/YC-10-2020-1218.
Published
2024-07-31
How to Cite
Firmannudin, F., Sartika, D., Ayu Safitri, F. N., & Parlina, T. (2024). RELATIONSHIP BETWEEN PERFORMANCE EXPECTANCY AND BEHAVIORAL INTENTION: A SYSTEMATIC LITERATURE REVIEW. Jurnal Manajemen, 12(3), 334-340. https://doi.org/10.36546/jm.v12i3.1285
Section
Articles
Copyright (c) 2024 Firmannudin Firmannudin, Dewi Sartika, Fikta Novia Ayu Safitri, Tika Parlina
This work is licensed under a Creative Commons Attribution 4.0 International License.
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