ANALYSIS OF THE EMPLOYEE WORK ENVIRONMENT AT THE WOMEN'S EMPOWERMENT AND CHILD PROTECTION SERVICE OF PALEMBANG CITY
Keywords:
work environment, physical work environment, non-physical work environment, employees, public services
Abstract
The work environment is one of the important factors that influence the comfort, motivation, and effectiveness of employees in carrying out organizational tasks. A good work environment is needed to support the implementation of optimal public services, especially in government agencies that are oriented towards community services. This study aims to analyze the work environment conditions of employees at the Palembang City Women's Empowerment and Child Protection Service. The study uses a descriptive quali tative method with data collection techniques through observation, interviews, and documentation. The research informants consisted of six employees selected based on their involvement in organizational work activities. Data analysis was carried out using the interactive model of Miles, Huberman, and Saldaña which includes data collection, data condensation, data presentation, and drawing conclusions, with data validity testing using source and method triangulation. The results of the study indicate that the physical work environment at the Palembang City Women's Empowerment and Child Protection Service is generally in good condition, characterized by adequate lighting, comfortable room temperature, cleanliness and well-maintained spatial layout, supportive work facilities, and good work environment security. Furthermore, the non- physical work environment was also positively assessed through harmonious working relationships between employees, effective communication, good teamwork, adequate organizational support, and a comfortable and conducive work environment. However, several aspects still needed improvement, such as document management and optimizing workspaces during times of increased workload. Thus, a good work environment has been proven to support the comfort and smooth implementation of employee duties and contribute to improving the quality of public servicesReferences
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Aliddin, L. A., Syaifuddin, D. T., Montundu, Y., & Marlina, S. (2024). The Impact of Perceived Organizational Support and Social Support on Employee Performance: The Mediating Role of Organizational Commitment. Journal of Economics, Business, and Accountancy Ventura, 27(2), 253–273. https://doi.org/10.14414/jebav.v27i2.4610
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2023). Job Demands–Resources Theory: Ten Years Later. Annual Review of Organizational Psychology and Organizational Behavior, 10, 25–53. https://doi.org/10.1146/annurev-orgpsych-120920-053933
Chen, K.-J., & Lin, C.-P. (2024). Exploring the Influence of Workplace Environment on Job Performance: A Socio-Cognitive Perspective. Total Quality Management & Business Excellence. https://doi.org/10.1080/14783363.2024.2404438
Haropis, YF, & Zamralita. (2024). The Role of Perceived Organizational Support on Individual Work Performance in Employees. Psyche 165 Journal, 17(4), 369–374. https://doi.org/10.35134/jpsy165.v17i4.453
Jufrizen, J., Harahap, DS, & Khair, H. (2024). Leader-Member Exchange and Employee Performance: Mediating Roles of Work Engagement and Job Satisfaction. Journal of Economics, Business, and Accountancy Ventures, 26(3), 306–322. https://doi.org/10.14414/jebav.v26i3.3591
Jung, D., An, J., & Hong, T. (2024). Exploring the Relationship between Office Lighting, Cognitive Performance, and Psychophysiological Responses: A Multidimensional Approach. Building and Environment, 263, 111863. https://doi.org/10.1016/j.buildenv.2024.111863
Muhamad, Rismayadi, & Pertiwi. (2023). Analysis of the Work Environment on the Performance of Civil Servant Employees at the Karawang Industry and Trade Service.
Nusraningrum, D., Rahmawati, A., Wider, W., Jiang, L., & Udang, LN (2024). Enhancing Employee Performance Through Motivation: The Mediating Roles of Green Work Environments and Engagement in Jakarta's Logistics Sector. Frontiers in Sociology, 9, 1392229. https://doi.org/10.3389/fsoc.2024.1392229
Nusraningrum, D., et al. (2024). Work Environment and Employee Performance. Frontiers in Sociology. https://doi.org/10.3389/fsoc.2024.1392229
Palupi, FR (2024). Work Area Layout Configuration Based on User Preferences (Case Study: Interior Design Lecturer Work Area, Telkom University). Waca Cipta Ruang: Scientific Journal of Interior Design, 10(1). https://doi.org/10.34010/wcr.v10i1.12277
Panjaitan, N., Samat, HA, Siregar, DA, & Rizky, NS (2024). Work Environment Analysis Using 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke) Assessment Method. E3S Web of Conferences, 519, 02002. https://doi.org/10.1051/e3sconf/202451902002
Suryani, NK, & Warmana, GO (2024). The Role of Organizational Communication in Improving Employee Performance. PROSENAMA, 4, 1–10.
Suryo, M.S., Ichinose, M., Kuroda, Y., & Alkhalaf, H. (2024). An Investigation of Indoor Environmental Quality on Occupants' Thermal Responses, Health, and Productivity: A Study Based on Physiological Data in Occupied Office Space. Buildings, 14(11), 3562. https://doi.org/10.3390/buildings14113562
Wangge, OB, & Masman, RR (2024). The Effect of Teamwork and Training on Performance Through Employee Job Satisfaction. Journal of Managerial and Entrepreneurship, 6(4). https://doi.org/10.24912/jmk.v6i4.32749
Wardoyo, EE, Kartika, C., & Indrawati, M. (2024). The Influence of Competence and Work Environment on Performance through Employee Morale. Journal of Management Science Inspiration, 2(2). https://doi.org/10.32897/jiim.2024.2.2.2847
Wiranti, Latif, & Lenas. (2023). The Influence of Work Environment and Teamwork on the Performance of ASN and Non-ASN Employees at the Jeneberang Forest Management Unit (KPH) Office.
Published
2026-07-07
How to Cite
Lastari, R., & Septayuda, I. (2026, July 7). ANALYSIS OF THE EMPLOYEE WORK ENVIRONMENT AT THE WOMEN’S EMPOWERMENT AND CHILD PROTECTION SERVICE OF PALEMBANG CITY. Jurnal Manajemen, 14(3), 232-241. https://doi.org/https://doi.org/10.36546/jm.v14i3.1970
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Articles
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