THE INFLUENCE OF MENTORING AND COACHING PROGRAMS ON EMPLOYEE CAREER DEVELOPMENT AT BANK SUMITOMO MITSUI BANKING CORPORATION INDONESIA PALEMBANG BRANCH
Abstract
This study investigates the impact of mentoring and coaching programs on employee career development at Bank Sumitomo Mitsui Banking Corporation (SMBC) Indonesia, Palembang Branch. Using a quantitative associative design, data were collected from 67 employees through Likert-scale questionnaires and analyzed using Multiple Linear Regression with SPSS 26. The results show that both mentoring and coaching have a positive and significant effect on career development, both partially and simultaneously. Mentoring has a stronger influence than coaching, as reflected in the regression equation Y = 13.735 + 0.736X1 + 0.197X2. Partial tests show significant effects of mentoring (t-count 7.028 > 1.667; sig. 0.000) and coaching (t-count 2.067 > 1.667; sig. 0.003). Simultaneously, the F-test indicates a significant effect (F-count 45.256; sig. 0.000), with an R² of 0.876. These findings indicate that structured mentoring is the primary driver of career development, helping overcome career stagnation, reduce turnover, and support professional advancement within the bank.
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